Our Helpdesk Support services encompass the following channels from which you can reach us, depending on your Coverage Plan:
- Phone Helpdesk
- Email Helpdesk
- Virtual Remote Helpdesk
- Unscheduled On-site Service Emergency Response Service.
Our Helpdesk services are designed to be your personal lifeline to robust IT support, managed by experts you can rely on to make your problems disappear.
We have support teams that specialise in a variety of different aspects that make up an IT system. This includes servers, network, hardware and software. When we recieve a call, we’ll establish the reason for the problem at hand and transfer you to the relevant support team, that will help you resolve the issue promptly.
We know there is nothing more fustrating then IT that doesn’t work the way you expect it to. The reasons for such tempremental behaviour from your technology are plenty, and a good, long-lasting fix or solution can be hard to come by. Our engineers have seen plenty of IT failures, in a wide variety of circumstances, and have the ability to provide you with sound solutions, quick.
Along with immediate response times from our highly qualified engineers, our helpdesks consist of several channels for communication, ensuring that there will always be a way to reach us, even when the broadband is down, and you’ve managed to lose your phone.